Support for vulnerable electricity consumers

In accordance with the requirements of the Act of 17 December 2021 on the inflation compensation allowance, which imposes new obligations on utility companies, since 4 January 2022, ENEA S.A. has been implementing a support program for vulnerable consumers of electricity, vulnerable consumers of gaseous fuels and consumers of electricity in households a member of which needs mechanical ventilation. It encompasses the following solutions:

a. deferral of the date of payment of the overdue and current charges for electricity or gaseous fuels or provided services by up to 30 days while retaining the right to charge interest,

b. payment of the overdue and current charges for electricity or gaseous fuels or provided services in up to 3 installments while retaining the right to charge interest.

The company pursues also a program of solutions that are alternative to cutting off supply of electricity with respect to consumers of electricity in a household at risk of cutting off supply of electricity. The aforementioned program provides for using one of the following possibilities:

a. deferral of the date of payment of the overdue and current charges for electricity or provided services by up to 30 days without charging interest,

b. payment of the overdue and current charges for electricity or provided services in up to 3 installments without charging interest.

Moreover, the company has adapted its organizational and technical solutions to the Act of 7 October 2022 on special solutions for protecting electricity buyers in 2023 in connection with the situation on the electricity market.